Warranty Policy – 321gym Store

New Products

New products are covered by a warranty against manufacturing defects or discrepancies from the product description.

• Warranty Duration: 12 months
• Exclusions: Any damage resulting from misuse, negligence, or unauthorized modifications.
• If a significant defect not mentioned in the product description is found, the customer has the right to contact customer service to request repair, replacement, or return according to the warranty terms.

Used Products

Used equipment is sold “as-is” and is not covered by a warranty. Customers are responsible for inspecting and verifying the product before taking possession.

• The customer may request a solution only if a hidden major defect exists that was not disclosed in the product description.

General Warranty Exclusions

The warranty does not cover any damages caused by:

• Misuse or negligence
• Unauthorized modifications
• Incorrect transportation or delivery by the customer
• External factors such as liquids or natural disasters

Warranty Claim Procedure

1. Contact customer service with proof of purchase.
2. Product inspection by the store.
3. Determine the resolution: repair, replacement, or return, depending on the product type and condition.